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Harrow Road Health Centre

Patient Online Services – information leaflet

If you wish to, you can now use the internet to:

  • book appointments with your GP,
  • request repeat prescriptions for any medications you take regularly and
  • look at some aspects of your medical record online.

You can also still use the telephone or call in to the surgery for any of these services as well.

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

Please note:

1. Initially there will only be a limited number of appointment slots available; if the times are not suitable please call the surgery to arrange a more convenient time.

2. At present only your “summary care record” can be viewed online, i.e. any medications you take, any allergies and any drug sensitivities you may have. In future we hope to make available other parts of your record available for you to view.

Please use this new facility responsibly, eg do not book appointments and then not turn up for them, or order repeat prescriptions more often than needed. The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Important things to consider

Before you apply for online access to your record, there are some important things to consider. Although the chances of any of these things happening are very small, please read and understood the following information before you register for PatientOnline services.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is probably best that you do not register for online access.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure

Page last modified by 03-21-2015 19:14