Main.PatientInformation History

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Please click on the heading you require for more information about our services.

(:table border=1 width=98% align=center bgcolor=#ffffff cellspacing=0 :)

(:cellnr:) (:cell align=center width=33% :)Appointments (:cell align=center width=34% :)Home Visits (:cell align=center width=33% :)Repeat Prescriptions (:cellnr:) (:cell align=center width=33% :)Telephone Advice (:cell align=center width=34% :)Test results (:cell align=center width=33% :)When we are closed (:cellnr:) (:cell align=center width=33% :)Disabled Access (:cell align=center width=34% :)Access to Records (:cell align=center width=33% :)Practice Area (:cellnr:) (:cell align=center width=33% :)Registration (:cell align=center width=34% :)Patients Charter (:cell align=center width=33% :)Choice of clinician (:cellnr:) (:cell align=center width=33% :)Complaints (:cell align=center width=34% :)The PCT (:cell align=center width=33% :)Non-NHS Services (:tableend:)

Appointments

We are pleased to inform you that from Monday 3rd August we will be running a new appointment system here at the health centre. Instead of having to first talk to the doctor, you will now be able directly to:

 Book an appointment in the future with your usual doctor

 Book an appointment on the day with your usual doctor

 Book a telephone appointment with your usual doctor, either on the day or in in the future

When you call, please tell us what the problem is

Please tell the Receptionist what the nature of your request is, when you call or come to the surgery, so we can help you in the most efficient way. They can help you with prescriptions, certificates, letters and reports, and hospital referral queries. It is obviously not a good use of the doctor’s time to have to deal with these issues, rather than medical problems with patients. If the matter is confidential however, and you prefer to discuss it only with the doctor, please tell the Receptionist and your wishes will be respected.


Home Visits

If you are too ill to come to the Health Centre please phone to arrange for a home visit before 11.30am. If your request is urgent please tell the Receptionist when you phone and the doctor will be informed.


Repeat Prescriptions

Patients who are on regular, long-term medication may order a repeat prescription without seeing the doctor. There are several ways to obtain your prescription:-

1. Ordering the prescription

  • By hand - Leave the request slip in the box at the reception counter or outside the building
  • By post - Send your request slip by post
  • By Fax - Please fax your request to (020) 72661253
  • On line - You can now order your prescription online. Please Click here to order your prescriptions.

2. Collecting Your Prescription

  • If you want us to post the prescription to you, please enclose a stamped self-addressed envelope
  • You can collect your prescription from us whenever the reception is open

Please note that we do NOT accept prescription requests over the telephone.

Your prescriptions will take 2 working days to process. All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you


Telephone Advice

Your doctor will be happy to give you advice on the telephone when he or she is not consulting. The receptionist has been asked not to interrupt the doctor if he is with a patient. The receptionist may either ask you to ring after surgery or ask you to leave a message which the doctor will answer or reply to as soon as possible.

IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL


Test results

Please call the Practice and leave a message for your GP to call you. Your doctor will then call you back at an agreed time and discuss your test results with you.

All test results will be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.


When we are closed

The NHS offers a wide variety of different services which mean you can obtain medical care 24 hours a day, 7 days a week. Please click here for an explanation of these services.

IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL


Disabled Access

Our building offers full wheelchair access for patients and visitors and has both local and wide area hearing aid loops.


Access to Medical Records

You are entitled to see your medical records at the practice - please let us know, and we will arrange an appointment for you to see the records. You may have copies if you wish (for which a charge is made). Your medical records will be kept up to date and are strictly confidential. Please help us by informing us of any changes of circumstance. A solicitor may request the records on your behalf.


Complaints

If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Business Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing; either fill in Complaints & Suggestions Form from our Patient Information Console in Reception or write directly to the Business Manager.

If you prefer to make comments by email, please click here to email the practice


Practice Area

Our practice Boundary has now been increased and includes all areas inside:

Harvist Road / Kilburn Park (N) Grove End Road / Edgware Road (E) Bayswater Road / Notting Hill (S) St Charles Hospital (W)

Now ALL areas within the Map shown are within the practice boundary. The area highlighted in red indicates our OLD practice boundary. Please click here to see a map of the practice catchment area.


New Registrations

Please fill in the Patient Registration form or your medical card and hand it to one of our Reception Team along with a completed new patient questionnaire.

When you register, you will be booked to see the Practice Nurse for a routine health check. This enables us to record important information about your health and provide you information about protecting your health.

New patients will be given full information about the services we offer. Anyone wishing to apply for registration must live within the practice catchment area, and be eligible for NHS treatment.

Please note that you can now complete the Patient Registration Form on line. For more information please check on How to Register on the main menu.


Change of Address

Please remember to tell us if you change your address or telephone number.


Patient Charter

The doctors and staff are committed to providing a high quality medical service to our patients, and to treat all patients and visitors with respect and courtesy. We will endeavour to provide you with or direct you to such diagnostic, therapeutic and preventative services as will ensure the best outcome for your problems within the constraints of what is possible, reasonable and practicable.

We ask that patients and their families treat us with respect and courtesy -the health centre has a policy of removing any patient from our list who is verbally or physically abusive towards staff or other patients.


Choice of clinician

Each patient at the practice is registered with a named usual Doctor (GP). For all new patients, the GP is allocated when the patient is registered. When registering, patients are offered a choice of a male or female GP. Immediate family members will usually be allocated to the same GP, unless requested otherwise.

New registrations are allocated to our GPs on a rota basis (weekly) to ensure that each GP has a similar number of patients in total.

Having a usual doctor has many benefits for patients including:

• Make sure you see the doctor who knows you best

• Get more time with your GP when you need it

• Ensuring that you see the most appropriate member of our team

• Making sure that you can access simply and easily the most appropriate service to meet your needs

What if I want to discuss a matter with a same sex GP and not my usual GP?

Please mention this to Reception when requesting a callback and we will arrange for another GP (same sex) to call you.

What if I wish to change my usual GP within the practice?

It is an aim of the practice to build positive and enduring relationships with our patients whilst delivering high quality care. We would ask that should you feel you wish to change your usual GP that you discuss this with him/her in the first instance.

Where you feel that you are unable to do this, please notify Reception of your request. The Practice Manager will contact you within 5 days to discuss this with you further.

All requests will be individually reviewed by Practice Manager and GP Team and a decision made within two weeks (from the date the request was received). You will be notified of the decision in writing at the earliest possible opportunity.

What if my GP leaves the practice?

You will automatically be allocated to their replacement.


Freedom of Information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.


NHS England and West London CCG WLCCG

Our practice is contracted to provide Primary Care Services by NHS England. For more information about NHS England please visit their website www.england.nhs.uk/. Our Practice is a member of West London Clinical Commissioning Group. For more information about this new Body, please visit their website www.westlondonccg.nhs.uk/


Non-NHS Fees

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees 2012.pdf to see the full list of the services and charges.

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We are now the GRAND UNION HEALTH CENTRE.

Please follow this link for the Grand Union Health Centre website http://www.grandunionhealthcentre.co.uk/.

Please do no use this website any longer, the Grand Union health Centre website has all the same services, as well as additional services.

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When you call, please tell us what the problem is

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When you call, please tell us what the problem is

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Feb 2010 - NEW APPOINTMENT SYSTEM'

What has happened?

In early 2010, Harrow Road Health Centre introduced its innovative “Talk to your GP” appointment system to improve access for patients.

What kind of changes does this mean?

All patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

Your doctor will then call you back at an agreed time and discuss your issue with you, and either resolve the issue there and then or agree with you the best plan of action to meet your needs. Test results will also be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.

Why has this happened?

The “Talk to your GP” system works very well in surgeries that already use it. It will:

• Considerably improve access to your GP

• Ensure continuity of care with your GP

• Get more time with your GP when you need it

• Ensure that you see the most appropriate member of our team

• Make sure that you can access simply and easily the most appropriate service to meet your needs

• Reduce inconvenience and save time

What do I have to do?

Simple. If you wish to see or discuss an issue with your doctor, call and arrange a telephone call back slot.

What if I want to see the Nurse or another member of the team?

These appointments can be booked as normal. The “Talk to your GP” system only relates to appointments with the doctor

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We are pleased to inform you that from Monday 3rd August we will be running a new appointment system here at the health centre. Instead of having to first talk to the doctor, you will now be able directly to:  Book an appointment in the future with your usual doctor  Book an appointment on the day with your usual doctor  Book a telephone appointment with your usual doctor, either on the day or in in the future

When you call, please tell us what the problem is Please tell the Receptionist what the nature of your request is, when you call or come to the surgery, so we can help you in the most efficient way. They can help you with prescriptions, certificates, letters and reports, and hospital referral queries. It is obviously not a good use of the doctor’s time to have to deal with these issues, rather than medical problems with patients. If the matter is confidential however, and you prefer to discuss it only with the doctor, please tell the Receptionist and your wishes will be respected.

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Patients are registered with a named doctor at the practice, but you are free to see whichever doctor or nurse you wish. We will always try to allocate to your chosen clinician, but you may have to see another doctor or nurse when no appointments are available

to:

Each patient at the practice is registered with a named usual Doctor (GP). For all new patients, the GP is allocated when the patient is registered. When registering, patients are offered a choice of a male or female GP. Immediate family members will usually be allocated to the same GP, unless requested otherwise.

New registrations are allocated to our GPs on a rota basis (weekly) to ensure that each GP has a similar number of patients in total.

Having a usual doctor has many benefits for patients including:

• Make sure you see the doctor who knows you best

• Get more time with your GP when you need it

• Ensuring that you see the most appropriate member of our team

• Making sure that you can access simply and easily the most appropriate service to meet your needs

What if I want to discuss a matter with a same sex GP and not my usual GP?

Please mention this to Reception when requesting a callback and we will arrange for another GP (same sex) to call you.

What if I wish to change my usual GP within the practice?

It is an aim of the practice to build positive and enduring relationships with our patients whilst delivering high quality care. We would ask that should you feel you wish to change your usual GP that you discuss this with him/her in the first instance.

Where you feel that you are unable to do this, please notify Reception of your request. The Practice Manager will contact you within 5 days to discuss this with you further.

All requests will be individually reviewed by Practice Manager and GP Team and a decision made within two weeks (from the date the request was received). You will be notified of the decision in writing at the earliest possible opportunity.

What if my GP leaves the practice?

You will automatically be allocated to their replacement.

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Primary Care Trusts

Our practice is a part of the Westminster Primary Care Trust. For more information about the trust, please visit their website www.westminster-pct.nhs.uk

to:

NHS England and West London CCG WLCCG

Our practice is contracted to provide Primary Care Services by NHS England. For more information about NHS England please visit their website www.england.nhs.uk/. Our Practice is a member of West London Clinical Commissioning Group. For more information about this new Body, please visit their website www.westlondonccg.nhs.uk/

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We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.pdf to see the full list of the services and charges.

to:

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees 2012.pdf to see the full list of the services and charges.

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What do I have to do?

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What do I have to do?

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What if I want to see the Nurse or another member of the team?

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What if I want to see the Nurse or another member of the team?

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What has happened?

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What has happened?

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What kind of changes does this mean?

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What kind of changes does this mean?

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Why has this happened?

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Why has this happened?

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What is happened?

Harrow Road Health Centre has introduced “Talk to your GP”, a new appointment system from the February 2010.

What kind of changes?

From February 2010, all patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

to:

What has happened?

In early 2010, Harrow Road Health Centre introduced its innovative “Talk to your GP” appointment system to improve access for patients.

What kind of changes does this mean?

All patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

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The “Talk to your GP” system works very well in surgeries that already use it. It will: • Considerably improve access to your GP

to:

The “Talk to your GP” system works very well in surgeries that already use it. It will:

• Considerably improve access to your GP

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We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.doc to see the full list of the services and charges.

to:

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.pdf to see the full list of the services and charges.

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We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.doc? to see the full list of the services and charges.

to:

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.doc to see the full list of the services and charges.

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We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click here to see the full list of the services and charges.

to:

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.doc? to see the full list of the services and charges.

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Jan 2010 - NEW APPOINTMENT SYSTEM'

NEW APPOINTMENT SYSTEM STARTING FROM 1ST FEBRUARY 2010

What is happening?

Harrow Road Health Centre is introducing “Talk to your GP”, a new appointment system from the 1st February 2010.

to:

Feb 2010 - NEW APPOINTMENT SYSTEM'

What is happened?

Harrow Road Health Centre has introduced “Talk to your GP”, a new appointment system from the February 2010.

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From 1st February, all patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

to:

From February 2010, all patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

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Why is this happening?

to:

Why has this happened?

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Our practice Boundary has now been increased and includes all areas inside:

to:

Our practice Boundary has now been increased and includes all areas inside:

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Our practice Boundary has now been increased and includes all areas inside:Big text

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Our practice Boundary has now been increased and includes all areas inside:

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Our practice Boundary has now been increased and includes all areas inside:

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Our practice Boundary has now been increased and includes all areas inside:Big text

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Our practice area is as follows:

  • Kilburn Lane / Carlton Vale (N)
  • Maida Vale / Edgware Road (E)
  • Westbourne Grove / Bishops Bridge Road(S)
  • Ladbrooke Grove (W)

Please click here to see a map of the practice catchment area.

to:

Our practice Boundary has now been increased and includes all areas inside:

Harvist Road / Kilburn Park (N) Grove End Road / Edgware Road (E) Bayswater Road / Notting Hill (S) St Charles Hospital (W)

Now ALL areas within the Map shown are within the practice boundary. The area highlighted in red indicates our OLD practice boundary. Please click here to see a map of the practice catchment area.

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Please telephone 020 7289 0019

24 hours answer machine

Please leave your details on the results line answer machine. The Practice Nurse will call you back within 48 hours to give you your results. We will only give results to the patient concerned. Tests usually take 3-4 days to come back, x-rays up to 14 days and smear results up to 6 weeks

If the doctor wishes to see you to offer you further treatment, you will be contacted and asked to make an appointment.

If you wish to know the result of a pregnancy test the reception team have been trained to provide you with it. Please contact the health centre and we will gladly give you the result of this test over the phone.

to:

Please call the Practice and leave a message for your GP to call you. Your doctor will then call you back at an agreed time and discuss your test results with you.

All test results will be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.

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04-28-2010 11:49 by 194.176.105.41 -
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We offer 10 minute appointments for our doctors and 15 minute appointments for our nurses which can be booked in person, or by telephone.

The practice offers a number of appointments which you can book up to four weeks in advance.

to:

Jan 2010 - NEW APPOINTMENT SYSTEM'

NEW APPOINTMENT SYSTEM STARTING FROM 1ST FEBRUARY 2010

What is happening?

Harrow Road Health Centre is introducing “Talk to your GP”, a new appointment system from the 1st February 2010.

What kind of changes?

From 1st February, all patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

Your doctor will then call you back at an agreed time and discuss your issue with you, and either resolve the issue there and then or agree with you the best plan of action to meet your needs. Test results will also be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.

Why is this happening?

The “Talk to your GP” system works very well in surgeries that already use it. It will: • Considerably improve access to your GP

• Ensure continuity of care with your GP

• Get more time with your GP when you need it

• Ensure that you see the most appropriate member of our team

• Make sure that you can access simply and easily the most appropriate service to meet your needs

• Reduce inconvenience and save time

What do I have to do?

Simple. If you wish to see or discuss an issue with your doctor, call and arrange a telephone call back slot.

What if I want to see the Nurse or another member of the team?

These appointments can be booked as normal. The “Talk to your GP” system only relates to appointments with the doctor

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If you prefer to make comments by email, please click here to email the practice

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IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL

to:

IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL

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We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please ask for a full list of the services and charges.

to:

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click here to see the full list of the services and charges.

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IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL

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Our building offers full wheelchair access for patients and visitors and has both local and wide area hearing aid loops.

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Our building offers full wheelchair access for patients and visitors and has both local and wide area hearing aid loops.

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If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Business Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing either fill in Complaints & Suggestions Form from our Patient Information Console in Reception or write directly to the Business Manager.

to:

If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Business Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing; either fill in Complaints & Suggestions Form from our Patient Information Console in Reception or write directly to the Business Manager.

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Teaching

The Practice is an accredited training practice for GP Registrars. These are fully qualified doctors who have had several years of hospital experience and who must spend at least a year of supported training in General Practice. These doctors form a regular part of our clinical team.


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The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release. Please click here for more information

to:

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.

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Please note that we do NOT accept prescription requests over the telephone.

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Please note that we do NOT accept prescription requests over the telephone.

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Please note that we do NOT accept prescription requests over the telephone.

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Please note that we do NOT accept prescription requests over the telephone.

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If you wish to know the result of a pregnancy test the reception team have been trained to provide you with it. Please contact the surgery and we will gladly give you the result of this test over the phone.

to:

If you wish to know the result of a pregnancy test the reception team have been trained to provide you with it. Please contact the health centre and we will gladly give you the result of this test over the phone.

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Our building offers full wheelchair access for patients and visitors. A hearing aid loop is available - please ask at the reception desk, and one will be arranged for your consultation.

to:

Our building offers full wheelchair access for patients and visitors and has both local and wide area hearing aid loops.

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If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Practice Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing - please address this to the practice manager.

to:

If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Business Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing either fill in Complaints & Suggestions Form from our Patient Information Console in Reception or write directly to the Business Manager.

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Please note that you can now complete the Patient Registration Form on line. For more information please check on How to Register on the main menu.

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  • By Fax - Please fax your request to (020) 72661253
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  • On line - You can now order your prescription online. To order online please click on the Repeat Prescription heading on the Main menu on the left hand side of the home page.
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  • On line - You can now order your prescription online. Please Click here to order your prescriptions.
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  • Ladbrooke Grove (W
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  • Ladbrooke Grove (W)
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  • On line - You can now order your prescription online. To order online please click on the \"Repeat prescription\" heading on the Main menu on the left hand side of the home page.
to:
  • On line - You can now order your prescription online. To order online please click on the Repeat Prescription heading on the Main menu on the left hand side of the home page.
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  • Leave the request slip in the box at the reception counter or outside the building
  • Send your request slip by post
to:
  • By hand - Leave the request slip in the box at the reception counter or outside the building
  • By post - Send your request slip by post
  • On line - You can now order your prescription online. To order online please click on the \"Repeat prescription\" heading on the Main menu on the left hand side of the home page.
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The practice offers a number of appointments which you can book up to two weeks in advance.

to:

The practice offers a number of appointments which you can book up to four weeks in advance.

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2. Clooecting Your Prescription

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2. Collecting Your Prescription

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(:table border=1 width=90% align=center bgcolor=#ffffff cellspacing=0 :)

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(:table border=1 width=98% align=center bgcolor=#ffffff cellspacing=0 :)

01-23-2007 23:18 by 81.174.250.218 -
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Please click here to see a map of the area.

to:

Please click here to see a map of the practice catchment area.

01-23-2007 23:17 by 81.174.250.218 -
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Please click here Main.Map to see a map of the area.

to:

Please click here to see a map of the area.

01-23-2007 23:11 by 81.174.250.218 -
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Please click here to see a map of the area.

to:

Please click here Main.Map to see a map of the area.

01-23-2007 23:09 by 81.174.250.218 -
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New Registrations

to:

New Registrations

01-23-2007 23:09 by 81.174.250.218 -
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New Registrations Reg?

to:

New Registrations

01-23-2007 23:07 by 81.174.250.218 -
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(:cell align=center width=34% :)Access to Records

to:

(:cell align=center width=34% :)Access to Records

01-18-2007 11:10 by 81.174.250.218 -
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020 7289 0019

to:

Please telephone 020 7289 0019

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24 hours answer machine

to:

24 hours answer machine

01-16-2007 10:43 by 81.174.250.218 -
Changed lines 84-88 from:

Our practice area is as follows:
*Kilburn Lane / Carlton Vale (N)
*Maida Vale / Edgware Road (E)
*Westbourne Grove / Bishops Bridge Road(S)
*Ladbrooke Grove (W)\\

to:

Our practice area is as follows:

  • Kilburn Lane / Carlton Vale (N)
  • Maida Vale / Edgware Road (E)
  • Westbourne Grove / Bishops Bridge Road(S)
  • Ladbrooke Grove (W
01-16-2007 10:41 by 81.174.250.218 -
Changed lines 84-88 from:

Our practice area is as follows: Kilburn Lane / Carlton Vale (N)
Maida Vale / Edgware Road (E)
Westbourne Grove / Bishops Bridge Road(S)
Ladbrooke Grove (W)\\

to:

Our practice area is as follows:
*Kilburn Lane / Carlton Vale (N)
*Maida Vale / Edgware Road (E)
*Westbourne Grove / Bishops Bridge Road(S)
*Ladbrooke Grove (W)\\

01-16-2007 10:38 by 81.174.250.218 -
Changed lines 70-71 from:

The NHS offers a wide variety of different services which mean you can obtain medical care 24 hours a day, 7 days a week. Please click here for an explanation of these services.

to:

The NHS offers a wide variety of different services which mean you can obtain medical care 24 hours a day, 7 days a week. Please click here for an explanation of these services.

01-16-2007 10:37 by 81.174.250.218 -
Changed lines 70-72 from:

If you become unwell when the surgery is closed ask yourself whether you can safely wait until the surgery reopens. If you feel it may not be safe to wait, or simply don't know, an answerphone at the surgery will give you the telephone number of the doctor on call. Please have a pen and paper ready and listen carefully to the recorded message.

A doctor or another suitably trained person will discuss with you when and where you should receive medical care. You may be asked to attend a treatment centre as most people are well enough to travel by car. Home visits will be made to those who have a serious medical condition or for whom it would be inadvisable to travel to a treatment centre.

to:

The NHS offers a wide variety of different services which mean you can obtain medical care 24 hours a day, 7 days a week. Please click here for an explanation of these services.

IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL

01-16-2007 10:30 by 81.174.250.218 -
Changed lines 92-94 from:

Anyone wishing to register with the practice should bring along their medical card if it is available. If you cannot provide your card we will ask you to complete a form which will enable us to collect all relevant information. You will be registered with a doctor at the practice, but you can see the doctor or nurse of your choice.

Providing you are within the practice catchment area, you will be offered an appointment with the health care assistant who will then complete anew patient health check. It is extremely important that you attend.

to:

Please fill in the Patient Registration form or your medical card and hand it to one of our Reception Team along with a completed new patient questionnaire.

When you register, you will be booked to see the Practice Nurse for a routine health check. This enables us to record important information about your health and provide you information about protecting your health.

New patients will be given full information about the services we offer. Anyone wishing to apply for registration must live within the practice catchment area, and be eligible for NHS treatment.

Changed line 104 from:

We ask that patients and their families treat us with respect and courtesy - we cannot treat patients who are rude or abusive to our staff.

to:

We ask that patients and their families treat us with respect and courtesy -the health centre has a policy of removing any patient from our list who is verbally or physically abusive towards staff or other patients.

Changed line 116 from:

Our practice is a part of the local Primary Care Trust. For more information about the trust, please visit their website

to:

Our practice is a part of the Westminster Primary Care Trust. For more information about the trust, please visit their website www.westminster-pct.nhs.uk

01-16-2007 10:25 by 81.174.250.218 -
Changed line 59 from:

0207 289 0019

to:

020 7289 0019

Changed lines 62-63 from:

Please leave your details on the results line answer machine. The Practice Nurse will call you back within 48 hours to give you your results. We will only give results to the patient concerned. Tests usually take 3-4 days to come back, x-rays up to 14 days and smear results up to 6 weeks

to:

Please leave your details on the results line answer machine. The Practice Nurse will call you back within 48 hours to give you your results. We will only give results to the patient concerned. Tests usually take 3-4 days to come back, x-rays up to 14 days and smear results up to 6 weeks

Changed line 81 from:

If you wish to make a complaint, comment or indeed give a compliment, you should ask to speak to the Practice Manager. In her absence, the Assistant Practice Manager. You may prefer to write, if so your letter should be addressed in the same manner.

to:

If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Practice Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing - please address this to the practice manager.

Changed lines 84-89 from:

We accept patients within a mile raduiuys of our practice.

to:

Our practice area is as follows: Kilburn Lane / Carlton Vale (N)
Maida Vale / Edgware Road (E)
Westbourne Grove / Bishops Bridge Road(S)
Ladbrooke Grove (W)
Please click here to see a map of the area.

01-16-2007 10:15 by 81.174.250.218 -
Deleted line 35:
Deleted line 58:
01-16-2007 10:06 by 81.174.250.218 -
Changed line 61 from:

0207 289 0019

to:

0207 289 0019

Changed line 63 from:

24 hours answer machine

to:

24 hours answer machine\\\

01-16-2007 10:02 by 81.174.250.218 -
Changed lines 28-30 from:

We offer 10 minute appointment slots which can be booked online, in person, or by telephone. For a guaranteed morning appointment, we would ask that you call or visit between 8.30 a.m. and 9.30 a.m. For a guaranteed afternoon appointment, we would ask that you call between 2.00 p.m. and 3.00 p.m.

The practice offers a number of appointments which you can book up to two weeks in advance. Click here to book advance appointments from this website.

to:

We offer 10 minute appointments for our doctors and 15 minute appointments for our nurses which can be booked in person, or by telephone.

The practice offers a number of appointments which you can book up to two weeks in advance.

Changed lines 35-36 from:

Patients are requested to telephone for a home visit as early as possible during morning surgery. Home visits are at the discretion of the visiting doctor and are intended for the genuinely house bound. Wherever possible, patients are encouraged to attend the surgery. All visit requests will be triaged and an appropriate response made which may include a visit or advice, or the offer of an urgent appointment.

to:

If you are too ill to come to the Health Centre please phone to arrange for a home visit before 11.30am. If your request is urgent please tell the Receptionist when you phone and the doctor will be informed.

Deleted line 42:
  • On-line now. Click Here
Deleted line 47:
  • You do not have to come to the surgery to collect your prescription !! We can send the prescription directly to the pharmacy of your chopice - please tick one of the choices on your request form.
Changed lines 59-62 from:

The majority of results for tests that are performed in the surgery are available in the Practice a week after the test, although some specialized tests do take longer.

If the doctor wishes to see you to offer you further treatment, you will be contacted and asked to make an appointment or sent a prescription. Patients can obtain results from the reception staff by telephoning between 12.00pm-1.00pm and between 3.00pm-4.00pm.

to:

0207 289 0019

24 hours answer machine Please leave your details on the results line answer machine. The Practice Nurse will call you back within 48 hours to give you your results. We will only give results to the patient concerned. Tests usually take 3-4 days to come back, x-rays up to 14 days and smear results up to 6 weeks

If the doctor wishes to see you to offer you further treatment, you will be contacted and asked to make an appointment.

01-14-2007 16:37 by 81.174.250.218 -
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(:noright:)

11-28-2006 11:20 by 81.174.250.218 -
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New Registrations [[#Reg}}

to:

New Registrations Reg?

11-28-2006 11:19 by 81.174.250.218 -
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(:cell walign=center idth=33% :)Practice Area

to:

(:cell align=center width=33% :)Practice Area

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Access to Medical Records

to:

Access to Medical Records

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Complaints

to:

Complaints

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Practice Area

to:

Practice Area

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New Registrations [[#Reg}}

to:

New Registrations [[#Reg}}

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Change of Address

to:

Change of Address

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Patient Charter

to:

Patient Charter

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Choice of clinician

to:

Choice of clinician

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Teaching

to:

Teaching

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Freedom of Information

to:

Freedom of Information

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Primary Care Trusts

to:

Primary Care Trusts

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Non-NHS Fees

to:

Non-NHS Fees

11-28-2006 11:17 by 81.174.250.218 -
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Deleted line 16:
Deleted line 20:
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Test results Test

to:

Test results

11-28-2006 11:16 by 81.174.250.218 -
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(:cell width=33% :)Telephone Advice (:cell width=34% :)Test results (:cell width=33% :)When we are closed

to:

(:cell align=center width=33% :)Telephone Advice (:cell align=center width=34% :)Test results (:cell align=center width=33% :)When we are closed

Changed lines 15-18 from:

(:cell width=33% :)Disabled Access (:cell width=34% :)Access to Records (:cell width=33% :)Practice Area

to:

(:cell align=center width=33% :)Disabled Access (:cell align=center width=34% :)Access to Records (:cell walign=center idth=33% :)Practice Area

Changed lines 20-23 from:

(:cell width=33% :)Registration (:cell width=34% :)Patients Charter (:cell width=33% :)Choice of clinician

to:

(:cell align=center width=33% :)Registration (:cell align=center width=34% :)Patients Charter (:cell align=center width=33% :)Choice of clinician

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(:cell width=33% :)Complaints

to:

(:cell align=center width=33% :)Complaints

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(:cell width=33% :)Non-NHS Services

to:

(:cell align=center width=33% :)Non-NHS Services

Changed lines 30-45 from:

Appointments
Home Visits
Repeat Prescriptions
Telephone Advice
Test results
When we are closed
Disabled Access
Access to Records
Practice Area
Registration
Patients Charter
Choice of clinician
Complaints
The PCT
Appointments

to:

Appointments

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Repeat Prescriptions

to:

Repeat Prescriptions

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1. Ordering the prescription

to:

1. Ordering the prescription

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2. Clooecting Your Prescription

to:

2. Clooecting Your Prescription

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Telephone Advice

to:

Telephone Advice

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Test results Test

to:

Test results Test

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When we are closed

to:

When we are closed

Changed line 74 from:

Disabled Access

to:

Disabled Access

11-28-2006 11:14 by 81.174.250.218 -
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(:table border=1 width=80% align=center bgcolor=#ffffff cellspacing=0 :)

to:

(:table border=1 width=90% align=center bgcolor=#ffffff cellspacing=0 :)

Changed lines 6-8 from:

(:cell width=33% :)Appointments (:cell width=34% :)Home Visits (:cell width=33% :)Repeat Prescriptions

to:

(:cell align=center width=33% :)Appointments (:cell align=center width=34% :)Home Visits (:cell align=center width=33% :)Repeat Prescriptions

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(:cell width=34% :)The PCT

to:

(:cell align=center width=34% :)The PCT

11-28-2006 11:13 by 81.174.250.218 -
Changed lines 10-13 from:

(:cell width=33% :)*Tables? (:cell width=34% :)*health? (:cell width=33% :)*Appointments

to:

(:cell width=33% :)Telephone Advice (:cell width=34% :)Test results (:cell width=33% :)When we are closed

(:cellnr:) (:cell width=33% :)Disabled Access (:cell width=34% :)Access to Records (:cell width=33% :)Practice Area

(:cellnr:) (:cell width=33% :)Registration (:cell width=34% :)Patients Charter (:cell width=33% :)Choice of clinician

(:cellnr:) (:cell width=33% :)Complaints (:cell width=34% :)The PCT (:cell width=33% :)Non-NHS Services

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Patients charter \\

to:

Patients Charter \\

11-28-2006 11:01 by 81.174.250.218 -
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(:cell width=33% :)*Appointments

to:

(:cell width=33% :)Appointments (:cell width=34% :)Home Visits (:cell width=33% :)Repeat Prescriptions (:cellnr:) (:cell width=33% :)*Tables?

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(:cellnr:) (:cell width=33% :)*Tables? (:cell width=34% :)*health? (:cell width=33% :)*Appointments

to:
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Repeat Prescriptions

to:

Repeat Prescriptions

11-28-2006 10:59 by 81.174.250.218 -
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(:cell width=33% :)*Tables?

to:

(:cell width=33% :)*Appointments

11-28-2006 10:58 by 81.174.250.218 -
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Home Visits

to:

Home Visits

11-28-2006 10:57 by 81.174.250.218 -
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(:table border=1 width=80% align=center bgcolor=#cccc99 cellspacing=0 :)

to:

(:table border=1 width=80% align=center bgcolor=#ffffff cellspacing=0 :)

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Appointments

to:

Appointments

Changed lines 36-38 from:

Home Visits

to:

Home Visits

Changed line 41 from:

Repeat Prescriptions

to:

Repeat Prescriptions

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Telephone Advice

to:

Telephone Advice

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Test results

to:

Test results Test

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When we are closed

to:

When we are closed

Added lines 72-73:

A doctor or another suitably trained person will discuss with you when and where you should receive medical care. You may be asked to attend a treatment centre as most people are well enough to travel by car. Home visits will be made to those who have a serious medical condition or for whom it would be inadvisable to travel to a treatment centre.

Changed lines 75-77 from:

A doctor or another suitably trained person will discuss with you when and where you should receive medical care. You may be asked to attend a treatment centre as most people are well enough to travel by car. Home visits will be made to those who have a serious medical condition or for whom it would be inadvisable to travel to a treatment centre.


Disabled Access

to:

Disabled Access

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Access to Medical Records

to:

Access to Medical Records

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Complaints

to:

Complaints

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Practice Area

to:

Practice Area

Changed line 87 from:

New Registrations

to:

New Registrations [[#Reg}}

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Change of Address

to:

Change of Address

Changed line 95 from:

Patient Charter

to:

Patient Charter

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Choice of clinician

to:

Choice of clinician

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Teaching

to:

Teaching

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Freedom of Information

to:

Freedom of Information

Changed line 109 from:

Primary Care Trusts

to:

Primary Care Trusts

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Non-NHS Fees

to:

Non-NHS Fees

11-28-2006 10:51 by 81.174.250.218 -
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to:

(:cell width=34% :)*health? (:cell width=33% :)*Appointments (:cellnr:) (:cell width=33% :)*Tables? (:cell width=34% :)*health? (:cell width=33% :)*Appointments

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Added line 4:
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Navigation Links (:cellnr:) (:cell:)*Tables? (:cell:) *health?

to:

(:cell width=33% :)*Tables? (:cell:)*health?

11-28-2006 10:47 by 81.174.250.218 -
Added lines 3-11:

(:table border=1 width=80% align=center bgcolor=#cccc99 cellspacing=0 :) (:cellnr:) Navigation Links (:cellnr:) (:cell:)*Tables? (:cell:) *health?

(:tableend:)

11-28-2006 10:39 by 81.174.250.218 -
Changed lines 44-45 from:
to:

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to:

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to:

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to:

Changed lines 59-66 from:
   Disabled Access

Some of the consulting rooms are accessed by stairs. If you cannot use the stairs, please inform reception. Doctors will always be pleased to see you in the ground floor treatment room.- a disabled WC is next to reception. A hearing aid loop is available - please ask at the reception desk, and one will be arranged for your consultation.

  Access to Medical Records
to:

Disabled Access Our building offers full wheelchair access for patients and visitors. A hearing aid loop is available - please ask at the reception desk, and one will be arranged for your consultation.


Access to Medical Records

Changed lines 65-67 from:
   Complaints
to:

Complaints

Changed lines 68-77 from:
   Practice Area 

The practice area is a mile from the practice

  New Registrations

Anyone wishing to register with the practice should bring along their medical card if it is available. If you cannot provide your card we will ask you to complete a form which will enable us to collect all relevant information. When completing the form you may indicate your preferred doctor but this does not guarantee that you will always see the same doctor. You are registered with the practice team as a whole.

to:

Practice Area We accept patients within a mile raduiuys of our practice.


New Registrations Anyone wishing to register with the practice should bring along their medical card if it is available. If you cannot provide your card we will ask you to complete a form which will enable us to collect all relevant information. You will be registered with a doctor at the practice, but you can see the doctor or nurse of your choice.

Changed lines 76-78 from:
to:

Changed lines 79-82 from:
 Patient Charter
to:

Patient Charter

Changed lines 84-87 from:
   Choice of clinician
to:

Choice of clinician

Changed lines 87-88 from:

.

   Teaching
to:

Teaching

Changed lines 90-93 from:
  Freedom of Information
to:

Freedom of Information

Changed lines 93-99 from:
  Primary Care Trusts

Our practice is a part of the Redbridge Primary Care Trust. For more information about the trust, please visit their website on http://www.redbridgepct.nhs.uk/

  Non-NHS Fees

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click here for a full list of the services and charges.

to:

Primary Care Trusts Our practice is a part of the local Primary Care Trust. For more information about the trust, please visit their website


Non-NHS Fees We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please ask for a full list of the services and charges.

Changed lines 100-101 from:
to:
11-28-2006 10:33 by 81.174.250.218 -
Changed line 18 from:
  Appointments 
to:

Appointments

Changed line 22 from:
to:

Changed line 25 from:
to:

Changed lines 29-30 from:
 1. Ordering the prescription
to:

1. Ordering the prescription

Changed lines 35-36 from:
 2. Clooecting Your Prescription
to:

2. Clooecting Your Prescription

11-28-2006 10:32 by 81.174.250.218 -
Changed lines 29-30 from:

1. Ordering the prescription

to:
 1. Ordering the prescription
Changed lines 35-40 from:

2. Clooecting Your Prescription

You do not have to come to the surgery to collect your prescription !! We can send the prescription directly to the pharmacy of your chopice - please tick one of the choices on your request form. If you want us to post the prescription to you, please enclose a stamped self-addressed envelope You can collect your prescription from us whenever the reception is open

to:
 2. Clooecting Your Prescription
  • You do not have to come to the surgery to collect your prescription !! We can send the prescription directly to the pharmacy of your chopice - please tick one of the choices on your request form.
  • If you want us to post the prescription to you, please enclose a stamped self-addressed envelope
  • You can collect your prescription from us whenever the reception is open
Changed line 46 from:
  Telephone Advice 
to:

Telephone Advice

Deleted line 48:
Changed lines 51-55 from:

Pathology results are available electronically from King George Hospital and are entered automatically into the computer - based patient record. Patients can obtain results if normal from the reception staff by telephoning between 12.00pm-1.00pm and between 3.00pm-4.00pm. Patients are notified in writing of problem results.

   When we are closed
to:

The majority of results for tests that are performed in the surgery are available in the Practice a week after the test, although some specialized tests do take longer.

If the doctor wishes to see you to offer you further treatment, you will be contacted and asked to make an appointment or sent a prescription. Patients can obtain results from the reception staff by telephoning between 12.00pm-1.00pm and between 3.00pm-4.00pm.

If you wish to know the result of a pregnancy test the reception team have been trained to provide you with it. Please contact the surgery and we will gladly give you the result of this test over the phone.

When we are closed

11-28-2006 10:24 by 81.174.250.218 -
Changed lines 31-33 from:
  • On-line now. Click Here.,
  • Leave the request slip in the box at the reception counter or outside the building., *Send your request slip by post
to:
  • On-line now. Click Here
  • Leave the request slip in the box at the reception counter or outside the building
  • Send your request slip by post
11-28-2006 10:24 by 81.174.250.218 -
Changed lines 19-21 from:

We offer 10 minute appointment slots which can be booked either by personal appearance or over the telephone. For a guaranteed morning appointment, we would ask that you call or visit between 8.30 a.m. and 9.30 a.m. For a guaranteed afternoon appointment, we would ask that you call between 2.00 p.m. and 3.00 p.m.

The practice offers a limited number of appointments which you can book up to two weeks in advance. Click here to book advance appointments from this website.

to:

We offer 10 minute appointment slots which can be booked online, in person, or by telephone. For a guaranteed morning appointment, we would ask that you call or visit between 8.30 a.m. and 9.30 a.m. For a guaranteed afternoon appointment, we would ask that you call between 2.00 p.m. and 3.00 p.m.

The practice offers a number of appointments which you can book up to two weeks in advance. Click here to book advance appointments from this website.

Changed line 23 from:
  Home Visits
to:

Home Visits

Deleted lines 24-25:
Changed line 26 from:
  Repeat Prescriptions 
to:

Repeat Prescriptions

Changed lines 28-32 from:

On-line now. Click Here., Send the request slip to the surgery and leave it into the box at the reception counter or outside the building., (if you would like us to post it back to you, please include a a stamped addressed envelope, and allow time for the prescription to reach you.) Send your request slip by post Please note that we do NOT accept requests over the telephone. Your prescriptions will take 2 working days to process. All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you

to:

1. Ordering the prescription

  • On-line now. Click Here.,
  • Leave the request slip in the box at the reception counter or outside the building., *Send your request slip by post

2. Clooecting Your Prescription

You do not have to come to the surgery to collect your prescription !! We can send the prescription directly to the pharmacy of your chopice - please tick one of the choices on your request form. If you want us to post the prescription to you, please enclose a stamped self-addressed envelope You can collect your prescription from us whenever the reception is open

Please note that we do NOT accept prescription requests over the telephone.

Your prescriptions will take 2 working days to process. All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you

11-28-2006 10:05 by 81.174.250.218 -
Added lines 18-21:
  Appointments 

We offer 10 minute appointment slots which can be booked either by personal appearance or over the telephone. For a guaranteed morning appointment, we would ask that you call or visit between 8.30 a.m. and 9.30 a.m. For a guaranteed afternoon appointment, we would ask that you call between 2.00 p.m. and 3.00 p.m.

The practice offers a limited number of appointments which you can book up to two weeks in advance. Click here to book advance appointments from this website.

Added lines 23-108:
  Home Visits

Patients are requested to telephone for a home visit as early as possible during morning surgery. Home visits are at the discretion of the visiting doctor and are intended for the genuinely house bound. Wherever possible, patients are encouraged to attend the surgery. All visit requests will be triaged and an appropriate response made which may include a visit or advice, or the offer of an urgent appointment.

  Repeat Prescriptions 

Patients who are on regular, long-term medication may order a repeat prescription without seeing the doctor. There are several ways to obtain your prescription:- On-line now. Click Here., Send the request slip to the surgery and leave it into the box at the reception counter or outside the building., (if you would like us to post it back to you, please include a a stamped addressed envelope, and allow time for the prescription to reach you.) Send your request slip by post Please note that we do NOT accept requests over the telephone. Your prescriptions will take 2 working days to process. All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you

  Telephone Advice 

Your doctor will be happy to give you advice on the telephone when he or she is not consulting. The receptionist has been asked not to interrupt the doctor if he is with a patient. The receptionist may either ask you to ring after surgery or ask you to leave a message which the doctor will answer or reply to as soon as possible.

Test results Pathology results are available electronically from King George Hospital and are entered automatically into the computer - based patient record. Patients can obtain results if normal from the reception staff by telephoning between 12.00pm-1.00pm and between 3.00pm-4.00pm. Patients are notified in writing of problem results.

   When we are closed

If you become unwell when the surgery is closed ask yourself whether you can safely wait until the surgery reopens. If you feel it may not be safe to wait, or simply don't know, an answerphone at the surgery will give you the telephone number of the doctor on call. Please have a pen and paper ready and listen carefully to the recorded message.

A doctor or another suitably trained person will discuss with you when and where you should receive medical care. You may be asked to attend a treatment centre as most people are well enough to travel by car. Home visits will be made to those who have a serious medical condition or for whom it would be inadvisable to travel to a treatment centre.

   Disabled Access

Some of the consulting rooms are accessed by stairs. If you cannot use the stairs, please inform reception. Doctors will always be pleased to see you in the ground floor treatment room.- a disabled WC is next to reception. A hearing aid loop is available - please ask at the reception desk, and one will be arranged for your consultation.

  Access to Medical Records

You are entitled to see your medical records at the practice - please let us know, and we will arrange an appointment for you to see the records. You may have copies if you wish (for which a charge is made). Your medical records will be kept up to date and are strictly confidential. Please help us by informing us of any changes of circumstance. A solicitor may request the records on your behalf.

   Complaints

If you wish to make a complaint, comment or indeed give a compliment, you should ask to speak to the Practice Manager. In her absence, the Assistant Practice Manager. You may prefer to write, if so your letter should be addressed in the same manner.

   Practice Area 

The practice area is a mile from the practice

  New Registrations

Anyone wishing to register with the practice should bring along their medical card if it is available. If you cannot provide your card we will ask you to complete a form which will enable us to collect all relevant information. When completing the form you may indicate your preferred doctor but this does not guarantee that you will always see the same doctor. You are registered with the practice team as a whole.

Providing you are within the practice catchment area, you will be offered an appointment with the health care assistant who will then complete anew patient health check. It is extremely important that you attend.

Change of Address Please remember to tell us if you change your address or telephone number.

 Patient Charter

The doctors and staff are committed to providing a high quality medical service to our patients, and to treat all patients and visitors with respect and courtesy. We will endeavour to provide you with or direct you to such diagnostic, therapeutic and preventative services as will ensure the best outcome for your problems within the constraints of what is possible, reasonable and practicable.

We ask that patients and their families treat us with respect and courtesy - we cannot treat patients who are rude or abusive to our staff.

   Choice of clinician

Patients are registered with a named doctor at the practice, but you are free to see whichever doctor or nurse you wish. We will always try to allocate to your chosen clinician, but you may have to see another doctor or nurse when no appointments are available .

   Teaching

The Practice is an accredited training practice for GP Registrars. These are fully qualified doctors who have had several years of hospital experience and who must spend at least a year of supported training in General Practice. These doctors form a regular part of our clinical team.

  Freedom of Information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release. Please click here for more information

  Primary Care Trusts

Our practice is a part of the Redbridge Primary Care Trust. For more information about the trust, please visit their website on http://www.redbridgepct.nhs.uk/

  Non-NHS Fees

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click here for a full list of the services and charges.

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Page last modified by 11-25-2015 10:42